Last updated 11 November 2026

This policy explains how Acme Plumbing ("we", "us") collects and uses your personal information when you use this website or contact us.

Who we are

Acme Plumbing is the data controller for information collected through this website. Our address is Warminster, Wiltshire.

What we collect

Details you give us through enquiry forms, chat, phone or email, such as your name, phone number, email address, property address and details of the work you need.
Basic technical information such as pages visited, collected through essential cookies.

How we use it

We use your information to respond to enquiries, provide quotes, carry out and invoice work, and follow up on work we have done. Our lawful bases are taking steps to enter a contract with you, our legitimate interests in running our business, and your consent where we ask for it.

Sharing

We never sell your information. We only share it with trusted providers who help us run our business (such as website hosting, email and accounting), and where the law requires it.

How long we keep it

Enquiries that do not lead to work are kept for up to 2 years. Records of work carried out are kept for up to 6 years for tax and warranty purposes.

Your rights

Under UK GDPR you can ask to see, correct, delete or restrict use of your information, or object to how we use it. To do so, email [email protected], call 07889625275, write to Warminster, Wiltshire. You can also complain to the Information Commissioner's Office (ico.org.uk).